I was asked by JFS School to organise a taster day for their students (16-18 year olds), studying Business & Hospitality. Having previously organised taster days for the school, I knew their expectations and their aims and objectives of the day.
I chose The Stafford a new business partner of Springboard. The Stafford is tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is one of the finest luxury hotels in the Capital. Experience unrivalled luxury in one of London’s most historic and quintessentially English five-star hotels.
On arrival at the hotel, I was taken to the 380 year old Wine Cellars which house up to 8000 bottles of the finest wines. Built in the 17th Century by Lord Francis Godolphin, and used as an air-raid shelter in World War II.
The 12 students promptly arrived with their teacher and all looked very smart and presentable. The hotel kindly offered a range of pastries and refreshments.
We were then given a tour of the hotel and the different areas. It truly was spectacular and both the students and I were in awe!
Next, we had a short presentation from Mark Surguy, Executive Assistant General Manager about the hotel and met various Ambassadors (staff that are proud to promote hospitality) within the hotel.
Mark gave a fabulous talk on the importance of customer service, complaint handling and the students took part in various role plays.
At the end of the taster day – students provided a short evaluation of their experience.
“Good morning, well organised and presented”
“Really interesting to have an insight of what goes on behind closed doors at the hotel”
“It was interesting to see the way hospitality comes together and the way the guests are the number 1 priority”
“Very interesting to learn about the background of the hotel”
“Very interesting” Thank you
“So want to work in this hotel”
“The BTEC Hospitality team and students would like to express our appreciation to The Stafford for taking the time out to organise the visit to The Stafford London on Tuesday 14th March. Students were delighted with the experience and the opportunity to visit such an outstanding hotel. It was a very informative presentation and students learnt a lot. We are grateful for all your help and support in enriching the experience of our student.
“We would like to take the opportunity to thank you all for the organising and hosting of such a wonderful trip for our Hospitality students. They all thoroughly enjoyed it and were impressed by your high level of hospitality and kindness to us on the day.
Our students found the morning extremely informative and this has been so helpful in enabling them the exposure to relevant knowledge and understanding of “outstanding customer service” and how it is achieved. This was experienced, not only through the presentation delivery and activities, but also the customer service delivered to us as visitors on the day.
Your hotel is a true example of exceeding customers’ expectations!
Ruth, we also thank you and your colleagues at Springboard once again for organising the connection with another great Hospitality business.