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Delaware North - Awards for Excellence


Delaware North was shortlisted for The Retention Award, and highly commended for Group Ambassador at this year's Springboard Awards for Excellence!

The judges said, “Delaware North brings a different perspective to the Group Ambassador Award, people across the breadth of the organisation actively involved from Senior Management to Front of House staff and the inclusion of back office roles adds a further level of impact. The Group's involvement with Springboard’s activities is very strong and the number of ambassadors continues to grow. The ambassadors should be very proud of what they have achieved and continue to drive the great work they are doing.”
Delaware North won the Best Regional Initiative Award.

The judges felt that Delaware North got to grips with the local employment market, understood the demographics and more importantly did all they could to recruit NEETs, one judge said the organisation “Just went hard-core” and achieved amazing results.

Delaware North - Uni of Herts Fair


Part of my role within the recruitment team and now as a Springboard Ambassador is to go to job fairs, which is something I really value. These provide the opportunity to not only spread to the word and get the Delaware North brand out there but also to engage with students, job seekers and professionals to encourage them to get into hospitality and consider the industry as a career option. I think many people often see Hospitality as a ‘stop gap’ for part-time work or until they get a role somewhere else, whereas, in truth the hospitality industry offer you a long and full-filled career across multiple divisions. This is something I am really passionate about and therefore really enjoy talking to people about. When talking to individuals at job fairs and when they ask me about my background, I think this provides them with a real eye opener in terms of the options in hospitality and it isn’t always the obvious roles that you would typically expect. Hospitality can really give you a unique career and this is something I really like to get across to individuals I met with at job fairs.

Bruce Deacon

"The day at the recruitment fair at Hertfordshire University with Lily was a great day as we spoke to so many students and signed up over 100 on the day to join us at Delaware North.

Lily and I both said at the time that was a successful day and it was also great to meet people at the University who already work for Delaware North and very positive of their experience with us!"

Rebeca Stotz Lamata

"Since I joined as an ambassador in September I only had the opportunity to get officially involved in one event which was today at Waltham Forest College. However, I also got involved in the presentation and tray carrying race we held at London Stadium for Epping Forest College. That was a great taster into what being an Ambassador for Springboard means.

I found today’s experience really rewarding and pleasant. Especially the feeling after the presentation when the students came up to us asking for opportunities within Delaware North. They seemed inspired by our stories. It is a great opportunity to motivate young people and help them to find a way in their journey of life through our passion, the hospitality and events industry.

I also enjoyed to get together with my work colleagues from London Stadium and other venues. It is great to be able to work alongside different people for a couple of days and go on a journey together. It made me feel part of a bigger team."

Ellie Vincent

"In support of National Waiters Day with Springboard, I helped to organise a week’s worth of events across Delaware North to inspire students and involve our teams across our venues. One of the most memorable sessions of the week was at a local secondary school, where 4 of us visited and delivered to 60 students an insight into Hospitality industry. These are students who are new to the country, new to English and who are unaware of potential careers, particularly those they may be able to access at college which are less academic and more practical. Following a presentation we held a Waiters Race for them – competing in teams against the other class. They all got involved and loved the interaction!

I assisted at a High School mock interview day – which was very enlightening for myself and I also felt I could offer guidance and support to the students who I interviewed. It gave me a different perspective on hiring school age students (where we hire 17+) and different questions rather than a focus on previous experience. Students (hopefully) benefitted from some professional CV advice, and some asked for guidance on various careers and options when leaving school.

Finally, I also visited a number of careers fairs for school age pupils, mostly 15+ who were looking for information around college and a level options. The students are always keen to learn and hear about different options and often I was one of very few employers and surrounded by university and college schools. I feel it is important for those students who did not see themselves as academic to see that there are other options out there if university isn’t for them."

Ellias Carr

"This has been a very exciting year in my ambassador duties. I have met so many different people along the way. Bellevue school was one of the toughest tasks I had this year. The school wanted me to take a class of 15 students who all have learning difficulties and teach them to make homemade chickpea and coriander burgers. I was so nervous going into the school because I did not know what to expect but came out so proud of all the students who took part. Every student took part and I even had a secret competition for the students to win two VIP match and hospitality tickets to the best made burger.

"In June I was asked to visit Cannons high school to help give mock interviews to the year 11’s to help prepare them with a job interview. This was a good learning curve for me as I have never interviewed anyone before. I was so surprised with how well all the students conducted themselves during the interview process. I enjoyed it so much, the school have asked me to come back next year and I have agreed.

"This is just two examples of how much I enjoy being a springboard ambassador. I get to meet so many different and exiting people along the way and just enjoy giving back a chance to students who deserve a bit of luck. I am really looking forward to what 2019 will bring for me as a springboard ambassador and cannot wait to be a judge for future chef in January and mentor the winner.

"Part of my role within the recruitment team and now as a Springboard Ambassador is to go to job fairs, which is something I really value. These provide the opportunity to not only spread to the word and get the Delaware North brand out there but also to engage with students, job seekers and professionals to encourage them to get into hospitality and consider the industry as a career option. I think many people often see Hospitality as a ‘stop gap’ for part-time work or until they get a role somewhere else, whereas, in truth the hospitality industry offer you a long and full-filled career across multiple divisions. This is something I am really passionate about and therefore really enjoy talking to people about. When talking to individuals at job fairs and when they ask me about my background, I think this provides them with a real eye opener in terms of the options in hospitality and it isn’t always the obvious roles that you would typically expect. Hospitality can really give you a unique career and this is something I really like to get across to individuals I met with at job fairs."

Delaware North - #DNKPWeek


National Kitchen Porter was celebrated this year on the 22nd June, and in true Delaware North style we wanted to, yet again, make this into a week of celebrations to truly appreciate our Kitchen Porters. It was my responsibility and aim to get as many sites involved as possible so we could spread the word of the importance of Kitchen Porters on social media and across the business. From Chefs, to General Managers we got input from the majority of the sites and testimonials on the role Kitchen Porters play within their unit.

The last day of #DNKPWeeks fell on National Kitchen Porter day and I drove a companywide competition for Kitchen Porters. Entries into the competition were timed to see how quickly they could wash, dry and put away 10 plates, the individual with the fastest time would win 2 tickets in the Delaware North box for the England vs Spain game in September. A highly anticipated prize considering at the time of the competition we all thought football was coming home!! The competition was so well received we actually got 2 winners from 2 separate sites! I thoroughly enjoyed driving this initiative to celebrate the unsung heroes of our industry and show their importance to the Delaware North operation. The contribution we received from all sites for content to put out on social media was amazing, and everyone really go on-board with the week.