Information for Businesses


Careers day job fair

The Front of House Festival is the ideal opportunity to showcase how great it is to work in food and beverage and front of house roles. We will focus on the vast range of job roles hospitality, leisure and tourism has to offer and various parts of the industry throughout the week.

Monday 17th October - Barista Day
Tuesday 18th October - Front of House & Guest Services
Wednesday 19th October - Leisure / Tourism Visitor Services
Thursday 20th October - National Waiters Day Races
Friday 21st October - Drinks & Beverage

How to get involved

There are plenty of ways to get involved this year. Below are some suggestions. Click to learn more:


What is it?

It’s as simple as opening the door to your place of work and giving a guided tour whilst explaining the job roles in front of house. This can be a great way to showcase your business. It is a great way to show the range of job opportunities within our sector in an interactive and engaging way.

Who is it aimed at?

Why not open your doors to a school or college group, or perhaps to potential new recruits embarking on training. Do you work with a local job centre? This can be an excellent way of bringing to life some of the job roles available to potential recruits.


What is it?

It’s a structured demonstration, either within your place of business or in a school, college or as part of a jobs fair. It’s an excellent way to showcase some of the skills and passion you have within your business, highlighting job roles and the skills needed.

Cocktail demonstrations are highly visual and tend to grab people’s attention.

Who is it aimed at?

Demonstrations can be aimed at anyone considering a career in front of house. Schools, colleges and training groups are always looking for this kind of experience to enhance their curriculum.


What is it?

Skills challenges are hands on activities which give people the opportunity to see if they have or would like to learn the necessary skills to do the job. Employers from the industry demonstrate the challenge and then give the participants the opportunity to try it for themselves, as either an individual or a group challenge.

Who is it aimed at?

Skills challenges are suitable for school/college students who are considering the various career options available to them. It gives them a taste of how rewarding a career in hospitality can be in a fun environment.

Examples of Activities:

  • Napkin Folding
  • Bed Making
  • Cocktail Making
  • Food preparation activity
  • Icing a cake
  • Laying a banqueting table


What is it?

A ‘Buddy Day’ is a hands-on work experience day that involves the candidate (the buddy) shadowing an employee for a day. Buddy days provide candidates with a taste of what a particular job involves, the skills and attributes they would need, and a chance to sample the atmosphere of a particular working environment.

Who is it aimed at?

Potential recruits including young people, the unemployed, career changers, those returning to work and influencers including parents, teachers, careers advisors and the Jobcentre Plus.

A ‘Buddy Day’ is also an excellent staff development opportunity. Why not get your banqueting manager to shadow housekeeping for a day or your sales manager to shadow your events team for the day?

Benefits to Schools

It’s a chance for pupils and teachers to find out about working in front of house roles. It raises the profile of front of house roles as a quality career choice and gives the buddy a chance find out about the industry in a lively, interactive way that ultimately reflects the nature of the industry.

Benefits to Industry

Work experience is the most effective way to convince people to work in our industry. Our research shows that it’s by far the biggest single factor in turning people towards a career in hospitality, leisure and tourism.

Allowing students to demonstrate their creativity to a range of influencers within your own premises and under the supervision of your existing staff could be an excellent PR exercise. You may feel you could let students organise a lunch, take a fitness class under supervision or help guide visitors around an attraction.

In all cases you can tailor the activity to suit your own business.

A ‘Buddy Day’ is also an excellent staff development opportunity.



Industry networking events and meetings bring industry experts together with young people to discuss their stories and experiences. They can also talk about the next steps in beginning a career in the industry. It could also involve live job boards and apprenticeship opportunities.


It gives them an opportunity to experience a networking event whilst making contacts and finding out about potential jobs, apprenticeships and work experience.


It helps to promote the hospitality industry as a great place to work and it’s a great chance to feed the industry talent pipeline.It’s also a chance to find good apprenticeship candidates with the upcoming levy in mind.



By speaking with students or job seekers, you can discuss career opportunities and work experience, provide demonstrations relating to your role, and talk about working life in the hospitality, leisure and tourism industry.


It’s a chance for pupils or unemployed adults to find out about working in front of house roles. It raises the profile of front of house roles as a quality career choice and gives individuals a chance find out about the industry in a lively, interactive way that ultimately reflects the nature of the industry.


The industry benefits from influence over the next generation of young people who are encouraged into hospitality.


What is it?

Competitions can come in many forms – you could engage a local school by asking them to help design a new menu or advert for your business, or you could adapt the Springboard Skills Challenge to have a more competitive edge.

Who is it aimed at?

Competitions are a great way to motivate young people, schools and colleges who are always looking for fun and interactive activities which will engage and inspire students.


We really want to share with the world how great front of house is – but we need your help! You can tweet us @CareerScope_SB with #FOH2016 #NWD2016

Here are a few ideas about what you could talk about:

  • A day in the life of your daily duties
  • Why did you choose a career in hospitality & tourism?
  • Most memorable moment so far
  • A snapshot of your career
  • Why would you recommend working in hospitality & tourism?

Register an Event

Let us know what you organise and register it on our Front of House events calendar. Or, let us know how you are interested in getting involved and we will be in touch:

Beyond the Festival

The Switch

In addition to all of the exciting activities taking place during Front of House Festival, there are many other events being hosted around the UK, such as The Switch, organised by the TMRW project. The Switch is a chance for front of house staff to learn from their peers, experience different environments and be exposed to new ways of working. Staff can build their knowledge and take it back to their restaurants, whilst developing new relationships across the industry which will last throughout their careers.

The Switch will take place throughout the week of 10th October 2016. Restaurants that offer different experiences from each other will be paired together (e.g. size, location, style, environment) and a front of house staff member will ‘switch’ environments for three or five days. At each restaurant there will be a 'buddy' for the ‘switchee’ to pair up with, meaning the exchange of knowledge is not just for those who leave their own environment.

Find out more about The Switch

The Gold Service Scholarship 2017

The Gold Service Scholarship, with Patronage from HM The Queen, not only rewards service excellence, but it celebrates the vital role that service plays in the broad hospitality sector. The Scholarship’s principal aim is to highlight and recognise the importance of quality in service in our industry, and to raise the level of respect for front of house as a serious career path.

Nominations for candidates for the 2017 Gold Service Scholarship will be open from 1 September 2016, via the Gold Service Scholarship website. This includes all details of the application and assessment procedure, the winner’s prizes, and the overall background of the Scholarship, its industry Trustees and supporters.

Social Media

Show and tell us what you are doing by posting images and messages using #FOH2016 #NWD2016

Are you a student or jobseeker?

Take a look at our information for students and job seekers to find out how you can get involved.