Customer Service Assistant Customer Service Assistant

You’re there to help the customer with any queries, worries or complaints they may have. You may also be involved in serving, organising an area, and working on till

Job Summary

  • To assist in the provision of excellent catering services for all customers
  • Assist with the lying out of service counters, serving food, cleaning dining areas, handling cash sales, stock-taking and preparing and delivery hospitality trays
  • Assist in cleaning of equipment, kitchen and service areas and to comply with all company hygiene, health and safety regulations
  • Provide a positive attitude to both customers and the team
  • Assist customers with queries
  • Prepare food to a dictated standard, follow procedures and instructions and be involved in food service

Skills required

  • Willing and helpful attitude
  • Basic knowledge of hygiene, health and safety
  • Customer service experience
  • Suitable communication skills

Qualifications and Training

You don’t need any particular qualifications or training to begin your career as a Customer Service Assistant. However, if you tend to progress further you may want to consider various food preparation and food hygiene certificate and qualifications.

Salary Expectations

A Customer Service Assistant can expect to earn between £12,500 and £18,000 a year.

Salary rates vary depending upon your experience, as well as the company. These figures are only intended as a guide.*

The bonus bits…

  • Seasonal and part-time work is readily available
  • Most companies will supply you with your own uniform.
  • With on-the-job qualifications and experience you have the opportunities to work yourself up the career ladder to Chef or Management

*Figures supplied by National Careers Service November 2013