Concierge Concierge

As a Concierge you are based at the reception and your responsibility is to assist guests as they arrive, and during their stay.

Job Summary

  • Handles guests requests no matter how small (anything from reserving theatre tickets to tracking down lost luggage)
  • In charge of entrance, meet and greets guests as well as providing security
  • Handles coats, bags, briefcases and other items upon guests arrival
  • Offer advice and guidance about the local area and travel routes
  • Complies with company security, fire regulations and all health and safety legislation

Skills required

  • Discretion
  • Calm and friendly attitude
  • Organisational skills
  • Trustworthy
  • Positive attitude
  • Excellent grooming standards
  • Multi-skilled
  • Customer Service Experience

Qualifications and Training

You will need a good standard of education and ideally some related qualifications. You may want to look into further study in College.

You may want to consider the following qualifications:

  • NVQs or SVQs
  • City & Guilds diplomas in hospitality
  • BTEC or HND in hospitality

Salary Expectations

A Concierge can expect to earn between £12,000 and £17,000 a year

Salary rates vary depending upon your experience, as well as the company. These figures are only intended as a guide.*

The bonus bits…

There are plenty of opportunities for career development to managerial positions.

* Figures from the Hospitality Guild November 2013