Air Cabin Crew

An air cabin crew team help to make sure that airline passengers have a comfortable, safe and pleasant flight. As an air cabin crew member, you need to be flexible to people’s individual needs and cultures, and have a polite but firm approach with customers.

Job Summary

  • Check that there are enough supplies on the plane and that emergency equipment is working properly
  • Greet passengers and direct them to their seats
  • Demonstrate emergency equipment and procedures to passengers
  • Ensuring Passengers are comfortable and deal with any requests
  • Serve food and drinks
  • Sell duty-free items
  • Make announcements on behalf of the pilot
  • Reassure passengers in the event of an emergency, and make sure that they follow safety procedures
  • Make sure that passengers leave the plane safely and with all their hand luggage

Skills required

  • Excellent communication skills
  • A confident and friendly manner
  • A clear speaking voice
  • Tact and discretion
  • A polite but firm approach when dealing with difficult customers
  • Good team-working skills
  • The ability to be calm under pressure and decisive in emergencies
  • Sensitivity towards people who are anxious or upset
  • Good maths skills for handling cash, including foreign currency

Qualifications and Training

To get started in this role, you will usually need a good standard of education, including GCSEs (grades A-C) in maths and English, or equivalent qualifications. Previous experience in a customer service role will also be useful.

Entry requirements will vary between airlines, so check with the airline you want to work for first, but as a general guide you will usually also need:

  • A good level of fitness and colour-normal vision
  • A smart appearance
  • The ability to swim well
  • A valid passport with no restrictions for the countries the airline travels to

Salary Expectations

£12,000 - £14,000




Use historical or geographical knowledge
Need to be fit, active and healthy
Use keyboard and information technology skills
Express your creativity, imagination and flair
Enjoy preparing and cooking food