Air Cabin Crew

An air cabin crew team help to make sure that airline passengers have a comfortable, safe and pleasant flight. As an air cabin crew member, you need to be flexible to people’s individual needs and cultures, and have a polite but firm approach with customers.

Job Summary

  • Check that there are enough supplies on the plane and that emergency equipment is working properly
  • Greet passengers and direct them to their seats
  • Demonstrate emergency equipment and procedures to passengers
  • Ensuring Passengers are comfortable and deal with any requests
  • Serve food and drinks
  • Sell duty-free items
  • Make announcements on behalf of the pilot
  • Reassure passengers in the event of an emergency, and make sure that they follow safety procedures
  • Make sure that passengers leave the plane safely and with all their hand luggage

Skills required

  • Excellent communication skills
  • A confident and friendly manner
  • A clear speaking voice
  • Tact and discretion
  • A polite but firm approach when dealing with difficult customers
  • Good team-working skills
  • The ability to be calm under pressure and decisive in emergencies
  • Sensitivity towards people who are anxious or upset
  • Good maths skills for handling cash, including foreign currency

Qualifications and Training

To get started in this role, you will usually need a good standard of education, including GCSEs (grades A-C) in maths and English, or equivalent qualifications. Previous experience in a customer service role will also be useful.

Entry requirements will vary between airlines, so check with the airline you want to work for first, but as a general guide you will usually also need:

  • A good level of fitness and colour-normal vision
  • A smart appearance
  • The ability to swim well
  • A valid passport with no restrictions for the countries the airline travels to

Salary Expectations

£12,000 - £14,000

Qualifications

BII.

Skills

Use historical or geographical knowledge
Need to be fit, active and healthy
Use keyboard and information technology skills
Express your creativity, imagination and flair
Enjoy preparing and cooking food