Holiday Reps (or resort representatives) look after groups of holiday-makers at their holiday destination by making sure they enjoy their holiday experience. As a holiday rep you would also keep records, and write reports about complaints and incidents such as illness.
- Meeting groups of holiday-makers when they arrive
- Accompanying holiday-makers by coach to their accommodation
- Holding a welcome meeting to give information about resort facilities and local attractions
- Meeting holiday-makers at pre-arranged times to make announcements and deal with enquiries and problems
- Keeping an information board and a folder of useful information up-to-date at each hotel
- Arranging, and sometimes accompanying, excursions and sightseeing trips
- Arranging car or ski hire if necessary
- Being on-call to give advice and deal with emergencies like lost passports or money, illness or difficulties with accommodation
- Self-confidence with a pleasant, outgoing nature
- Good spoken and written communication skills
- The ability to speak one or more foreign languages if working overseas
- Good organisational skills
- The ability to work well under pressure and without supervision
- The ability to work in a team
- Computer skills for completing paperwork and reports
- Sales skills for promoting excursions
- Flexibility and willingness to work long, irregular hours
Qualifications & Training
Your employer would usually provide a short induction training programme in the UK before you arrive at the resort you will be working at. You will then complete the rest of your training at the resort. Whilst you are working, you may be able to work towards a Level 2 or Level 3 Certificate/Diploma in Travel and Tourism.
Many posts come with free accommodation and you can still expect to start on around £500 per month.