Travel Agent

Travel agents book business and leisure travel for customers. As a travel agent you will sell holiday packages and give travel advice. Your role is to make travel planning easier, and to make sure your customers have the best trip possible.

Job Summary

  • Using your knowledge and creativity to help customers find a suitable package holiday or to plan independent travel
  • Checking the availability of the chosen holiday by telephone or computer
  • Making bookings using a computer system
  • Collecting deposits (a portion of payment)
  • Filling in booking forms
  • Contacting customers when their tickets arrive
  • Collecting final payments
  • Informing customers of any changes, such as cancelled flights, and arranging alternatives

Skills Required

  • Excellent customer service skills
  • Good organisation skills
  • Strong communication skills and a good telephone manner
  • The ability to cope with pressure at busy times
  • Sales skills, both face-to-face and over the telephone
  • IT skills
  • An interest in travel
  • A knowledge of geography
  • The ability to work well as a member of a team

Qualifications & Training

The most common way to start as a travel agent is to find work with a travel agency and train on the job. A good general standard of education would be helpful, including some GCSEs (A-C). Employers will want to see that you are enthusiastic, and have the right personal qualities for the job. It would help if you have experience in customer service or sales, and foreign language skills could also be useful for some work. You could take a college course to help prepare for this type of job. Relevant courses include:

  • Level 1 Certificate/Diploma Introduction to the Travel and Tourism Industry
  • Level 1/2 Certificate in Travel and Tourism
  • Level 2 Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism
  • Level 2 Certificate/Diploma in Travel and Tourism

Salary Expectations

£13,000 - £25,000