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Delaware North - Future Focus


Leaders in what is next...

"At Delaware North one of our key goals is to deliver scalable programmes and services to acquire, develop and retain talent while advancing our brand reputation. Developing engaged, high performing teams that embody our company values and position us for ‘what’s next’ is a critical part of our long term plan. Coupling that with industry leading, innovative business and people solutions and aspiring to elevate each and every person’s experience with us, is how we invest in peoples’ journeys to bring their potential to life to achieve individual and collective success. Our inaugural year of the NEXT Academy has seen a group of dedicated learners work with us as we shape its purpose and design, all focused with our peoples’ growth and development as our end in mind."

"This is truly a team effort, involving many people, both from within Delaware North, and our trusted partners. Springboard is a great illustration of how we demonstrate this. One of Springboard’s key objectives is to help young people achieve their potential through education, work experience and careers support and as their partner. We have an opportunity to really showcase our industry to a future talent pool. Another one of their goals is to relieve unemployment and alleviate poverty through a wide range of into work programmes, and again, we have an amazing opportunity to support people in finding a purpose and a career within our business. AS you read our ‘year in review’ I know you will join me in feeling proud of just how much our team across the business do to support the Charity’s purpose."

"We have the gift to create our culture so that we are known as the ‘must place to work’ for future leaders, to use internal disruption to challenge how work is done to excite our people to constantly raise the bar, to have an agile and fluid learning eco system to enable people to thrive and to be ambassadors for exceptional customer service. Promoting our industry as a great place to work, grow and thrive is a ‘no brainer’. Our cohort of Springboard Ambassadors, who themselves have developed as a result of committing to this role, continue to advocate our vision and Delaware North as the company to join."

"As we look to 2019, we celebrate our ongoing progress with our people agenda. We will continue to challenge ourselves, test our own ‘norms’ and seek out third alternatives to be the best that we can be. So, our ‘ask’ of you is – can you play a bigger part in shaping the future of our company and our industry by helping others follow in our footsteps into our world? There is no better way to do this than join us in supporting Springboard in 2019."

Alison Gray - Human Resources Director

Delaware North - Inspire

 
Over 4,500 hours of work experience given to the future generation of our industry across our sites and from different routes including Epping Forest College, Ark Elvin Academy and Havering, Brunel and Oxford Brookes Universities.

We have received great feedback from students who have participated in work experience around our business which has ranged from 1 week to a full year for some.
Lydia Staniforth has been a HR Intern at our Head Officer joining us in June 2018 she managed to work across our business and has earned her reward by securing a permanent position with us in the Recruitment Team as a Recruitment Assistant.

We asked Lydia for her highlight during her Internship:

LYDIA PHOTO 1

LYDIA PHOTO 2

"I started my graduate career with Delaware North in July 2018, as an HR Intern based at the head office. The past 5 months has been a wonderful experience in terms of acquiring new skills and knowledge relating to the hospitality industry. One of the most memorable highlights for me, was being involved in an industry-leading Safeguarding Project, for one of our clients, the Emirates Stadium. It was an honour to be part of this ground-breaking venture to ensure all staff at Emirates had a completed background check before the start of the football season in August. It was highly rewarding to assist current and new employees of Delaware North through the background checking process and then meeting the employees at the staffing desk when they arrived at the stadium for the first match of the season.

"Another continuous highlight of my internship is visiting Wembley Stadium, including the tour of the venue during my Delaware North showcase (See photos below). Having attended football matches and concerts at Wembley in the past, it was an honour to get the player’s perspective from walking out of the changing rooms and onto the pitch. I also enjoyed shouting the cliché, but necessary “HELLO WEMBLEY” to an empty stadium and hearing the voices echo through the entire seating area.
The concluding and “fitting”, highlight to my internship was being offered the role of as the Recruitment Assistant at our head office. I am a few weeks into my new job and can already see my skillset and knowledge base developing. I am thoroughly enjoying my new responsibilities and being in direct contact with our newly recruited employees. It is a privilege to assist our candidates through the on-boarding process!"

Delaware North - FutureChef


“Bruce judged the FutureChef Competition 2017/2018 Havering College Local Heat, and spoke to the students in a way that not only inspired them, but resonated with them in their current situation - helping them to visualise what they could achieve in the future. Following the Local Heat, Bruce mentored the winning student Azara 15 years old to prepare and encourage her for the regional final. Azara is taking part in the competition once again this year, having had such a great mentoring experience in 2017/18.

"During Havering College local heat, Bruce met a student Max 15 years old, who was so eager to learn from Bruce that he did a work experience at the London Stadium over the summer break. Both students, Azara and Max wish to be Chefs in the future. Bruce really personifies the work that The Springboard Charity and Delaware North aim to accomplish: Inspiring and nurturing the next generation of young talents.”

Carina Jones – The Springboard Charity’s Youth Programmes Manager

FutureChef Prize

The runner up for FutureChef Competition 2017/2018, Wojtek was joined by 2 of his teachers to attend 2018 Capital FM Summer Ball in the Delaware North Box at Wembley Stadium. Wojtek did a work placement in the VIP area before the concert, shadowing Head of Culinary Harry Lomas. It was a great opportunity for Wojtek to see the back of house area and experience the running of the kitchens and operations during a concert day, which supported his education further.

Wojtek and Harry

“Karen and I just wanted to thank Delaware North team for the welcome and hospitality we received on Saturday. We had an amazing time. Neither of us had been at such an event before and thought it was magical – even although we were not very familiar with the acts or the music! The atmosphere was incredible. Everyone we met was so friendly, helpful and the food was delicious. I think we were probably quite greedy, as we had to have a bit of everything! We will all remember this weekend for a long time.” Sheila, Wojtek’s teacher

Summer Ball 2018 Wojtek and his teachers

FutureChef Competition 2018/2019

A number of our chefs are booked to judge and mentor during the FutureChef competition next year, we look forward to hearing success stories from Gary Foakes, Ellias Carr and Harry Lomas.