We have continued our support of Work Experience students throughout the business – with nearly 5000 hours of work experience completed! From HR to Finance, Culinary to Sales, Business Development to Tours, Operations to IT – our participants have been able to see such a diverse range of departments, depending on their studies, interests and needs. Our participants this year have come through a variety of means, including our established college links Epping Forest, Havering College and a new programme with Waltham Forest College, as well as universities and our community partners.
We are really proud of our Work Experience programme and what our participants get out of it – which we hear through all of the amazing feedback we get throughout the year. We know the value that it holds for students, and the colleges that we work with appreciate the value it adds to the students education – hear what Dawn Atkinson, Industry Placements and Work Experience Officer for Epping College has to say:
“The travel and tourism department have worked with Delaware North in previous years and have found them a great company to work with. I came on board last year in sourcing work experience and found Delaware North very efficient and reliable to work with. The students were sent to London stadium and Emirates and thoroughly enjoyed their time at both venues. The staff showed them all aspects of catering/hospitality rather than staying in one department. They came back from their work experience full of enthusiasm and had said that the timetable they were given for their work experience was really good. I do hope we can continue this great relationship and excellent work ethic from Delaware North. All students at NCC have a unit of work experience which consist of 30 hours preferably to be completed in one block week chosen by the department as and when they are to complete this. Work experience would normally be in line with their study programme and we have found this to be an integral part of their course and have gained a high success rate in doing this.”
We are looking forward to hosting another 6 work experience students from Epping Forest in 2020.
Now let’s hear from some of our work experience participants from 2019:
George Gray – Work Experience with Tours Team at the London Stadium – now working as a Tour Experience Maker
“It has always been my dream to work behind the scenes at my football club’s home and the week of work experience made it come true. The team were very friendly and welcomed me from day one and I was thrown straight into the job preparing the changing rooms and handing out the multimedia sets for the day’s tours. My favourite part of the week was accompanying the tours and meeting the visitors, helping to make their visit the best possible experience. Taking photos on the green screen opportunity was something I hadn’t done before and I felt more and more confident as the week went on. I thoroughly enjoyed my time at the London Stadium and was absolutely thrilled when I was invited to join the team at Delaware North at the end of the week. Thank you to James and the team, it was the best experience of working life I could have wished for!”
Daniel Adjei Sarpong – Was a casual worker within Logistics at Emirates Stadium. Completed Work Experience with Finance, Capital Court, and is starting a salaried position as Food and Beverage Administrator at ExCel in January!
“Having come into the Head office 6 months ago through a work experience placement, my time has been wonderful. What started as a work experience placement progressed into something new, to a causal role and most recently a new role at the Excel Centre I am looking forward to start.
From my first encounter with the various departments (from finance to procurement and HR) I have really learned the components and responsibilities in the daily operations of Delaware North and each department, and the hard work every person puts in.
Being able to be apart of that and learning and experiencing first hand pushed me, from invoicing, to calling suppliers to chase up invoices and various other experience. This has helped in in transitioning into a new role I look forward to starting.
I have learned a lot, also learning that not one day is the same in Delaware North. I have learnt how to be more resilient, not letting anything stop or get in my way, pushing forward and jumping into situations and responsibilities that I would not have been used to before, getting me out of my comfort zone and pressing on. With that in mind, as mentioned before I am starting a new role, this couldn’t have happened without the experience during my time at Head office and for that I am thankful to everyone!”
Inspire School and College Visits
The Arsenal team hosted Havering College for a taster day – giving them an insight into our world of Stadium Hospitality. They were treated to demonstrations by Tommy, Head Chef of Diamond Club, as well as mocktail making with Bartosz and a fantastic tour by Jacquie Mann! Let’s hear what Tony Pecoraro, Food Service Lecturer at Havering College had to say:
“The tour of the Stadium was conducted with great enthusiasm and pride by all staff. Everyone was so friendly, which made the visit most enjoyable for all. Thank you all for being so helpful, courteous and concise about the jobs at Delaware and taking the time to talk to the students about the prospect and opportunities for jobs in their chosen career. The Food and Cocktail demonstrations were well received by the students and staff and I am sure the information and knowledge gained from the visit will help our students with their assignments and to further appreciate the hospitality and catering industry. The meal and other refreshments were very well served and much appreciated. You were all excellent. Thank you. The feedback from our students and staff has been very positive and they were all impressed with Delaware North Companies (UK), historical background, facilities, lay out of the restaurants and the high standard of service and cleanliness.”
The Wembley Team hosting Lakefield College and visiting Ark Elvin Academy. At Ark Elvin Academy, Harry and his team delivered an engaging demonstration to group of students interested in pursuing catering as a career. Chris Nicholson, Teacher at Ark Elvin, said “[we are so] grateful to you and your team for coming into Ark Elvin and delivering such an engaging session for our pupils. They loved listening to your experiences and enjoyed hearing about what it is to be a chef.”
The London Stadium team have also developed a partnership with local college Waltham Forest – Travel and Tourism students visited the stadium to see the operation and meet the team – which resulted in 5 students having work experience placements throughout the year. A number of these students are now working on match days in London Stadium’s hospitality suites – a very successful partnership for both the college, students and us!