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Delaware North - #DNWaitersWeek


This came about as a result Springboard’s Waiters Day back in May, here at Delaware North we took it one step further and organised a #DNWaitersWeek to celebrate Front of House staff across our business. Throughout the week, testimonials were shared on social media around some of our teams’ ‘most memorable moments’, as well as each venue throughout the week having a day in which to highlight their work and commitment to their Front of House team. Delaware North also had a team in the infamous Hyde Park race, complete with on brand green and blue aprons.

On the Thursday of the week, we headed to London Stadium where Epping Forrest College were invited to an Industry Insight Day complete with their own Waiters race around the stadium, finished off with a delicious lunch cooked and prepared by our culinary team. To conclude the week off, myself and 3 other Ambassadors headed to a local school to tell year 10 students all about the wonderful world of Industry and the amazing career opportunities it can offer you.

This set us up well for the Head Office Cocktail Competition used to test the Cocktail Making skills of our Head Office staff (I’m proud to sayI won, which may suggest I like a cocktail or 3). After having planned the week’s events and seeing everything come together both across our social media content as well as the events we had on through the week, was amazing! This was truly a rewarding week for me and one that I am really proud to have been involved in and executed.

Delaware North - Ambassadors Highlights

Back in September, an Ambassador Training session took place at London Stadium, and we proudly saw nine of our team really get involved and learn presentation skills - really working outside their comfort zone.  Aaliyah Bailey, Lily Telfer, Jade McKenzie, Tim Jopling, Michael Pia, Rebeca Stotz Lamata, Mariam Adamu, Joseph Kennedy and Gary Foakes are now part of a total of 27 Ambassadors across our business.  We will be looking to do another training session in early 2018, so if you are interested in getting involved, please let Kerry Richards know.

Liverpool KickStart Programme 2018

Springboard's KickStart programme is your first step towards a vibrant career in hospitality. The three week programme will give you the training and skills you need to enter the industry, including a two week placement with a business in your area.

Heres our KickStart success stories from Caitlin and Thomas:

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Caitlin Pollock aged 16 from Broughton Hall Catholic High School

I wanted to try the KickStart Programme to help me get a job over the summer. I enjoyed the induction and training week, especially the food safety training. It was amazing to go into the Radisson Blu in Liverpool and meet the Executive Head Chef, and get involved in a pasta making workshop. I really enjoyed the work placement at the Days Inn Hotel and keeping busy. I’ve got involved in everything from washing up, preparation and cooking breakfasts. The team are really looking after me.

Ronald George, General Manager of the Days Inn Hotel:

Caitlin has been a true star, her work ethics are great and she doesn’t shy away from any hard work, absolutely reliable. My team are a great fan of her. I will be exploring the option of offering her weekend work. Would like to offer Caitlin a part-time job for when she starts college in September. Caitlin was offered a part-time job and was unsure but after reflection, decided to take the job alongside studying at Knowsley College for three days a week.
 
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Thomas Matin, aged 16 from Wellacre Academy

I wanted to get some work experience and improve my chef skills before starting at college in September.

I really enjoyed the induction and training week, especially the health and safety training.

I have learnt a lot on my work placement at the Principal Hotel, from preparation of dishes, learning new recipes, baking, cooking and plating up courses for conferences. I worked two evenings events in addition and really enjoyed the experience.

Paul Beckley, Executive Head Chef of the Principal Hotel:

Tom has been absolutely brilliant and has offered to work additional hours and get the experience of working on big conferences and evening functions. Would like to offer Tom a part-time position on a casual basis.

Tom was offered and accepted a part-time job on a casual basis to start September when he starts at Trafford College.

For more information on KickStart, click here