Maintenance Team Leader Permanent 39 hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role This role provides day-to-day support to the Maintenance Manager who has responsibility for the maintenance, upkeep, and improvement of our hotels. You will oversee the planning, scheduling and delivery of day-to-day Hotel maintenance activities primarily. As Maintenance Team Leader you will have the opportunity to contribute to a fabulous guest experience by working with your team to carry out repairs and ongoing maintenance throughout the hotel. You will ensure that all areas of the hotel including equipment, services, buildings, and plant are maintained to standard. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progres Empathetic and able to build relationship An open personality who is relaxed and natural in their interaction Accurate with good attention to detai Demonstrable desire to pursue a hospitality caree Able to work effectively as part of a tea Previous experience in a fast paced service environmen What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634013

Safety & Security Team Member - Days Permanent 44 hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role Are you a security professional who can take responsibility for the safety and security of our property, team members and guests and build valuable stakeholder relationships while always maintaining a clear focus on delivering exceptional customer service? Carrying out floor walks, investigating, documenting and dealing with any queries or incidents, your calm and professional manner will help ensure the very best of guest experiences. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634343

Front Office Manager Contract Type - Permanent 39 hours per week Employment Type - Full time Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross. The Role Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Front Office team and use your skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will be responsible for Reception, Guest Relations and Nights, but you will need to work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team. What we look for Previous experience in similar environment Excellent interpersonal skills and ability to communicate effectively with customers, client and staff at all levels Experience of delivering training using company guidelines Good time management and organisational skills Ability to work well under pressure Ability to achieve and set standards and operate to performance Positive approach to learning in role and identifying own training needs as appropriate Self-motivated, able to make decisions and react to sudden changes in operation Ability to work effectively as part of a team What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcar Advert Reference: 3634446

Doorman Flexible Flexible hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role Are you the "go to" person for the latest things to do in London? With a passion for creating memorable moments and show casing our great City, you will be part of a small but perfectly formed team helping our guests to get the most from their visit. Helping with directions, theatre bookings, delivering luggage, booking restaurants or delivering guest amenities - every day is different, and no two guests are the same! The "Face" of the Hotel, you will be the person our guests love to talk about, and the reason they want to return. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3632961

Bartender Flexible Flexible hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role In this role, you are the face of Food & Beverage! Providing a warm welcome, taking orders, delivering food and drink, as well as setting up and clearing down the restaurant will form part of your normal duties, however the greatest and most important task is helping our guests and customers have an amazing time! From recommending dishes and drinks, to knowing where to catch a taxi, or the best theatre shows - you are not just waiting staff, you are a local legend! What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3632996

Maintenance Manager Fix Term Contract 6 Months Contract Type - Temporary (Fixed Term Contract) 39 hours per week Employment Type - Flexible Located close to Longford, just off the Bath Road, Thistle Heathrow is an Airport hotel which delivers a warm welcome no matter how long or short the stay. It has 264 bedrooms and 14 meeting rooms, the largest one seating up to 700 people - meaning it is also an extremely popular local wedding venue. It is the only hotel that has direct access to Heathrow Terminal 5 by POD in just 5 minutes. The Role As Maintenance Manager you will be responsible for the upkeep and maintenance of all areas of this beautiful hotel (including equipment, services, building and plant), you will use your leadership skills to inspire your team and provide a seamless guest experience every time.- What we look for Inspirational leadership ability An eye for detail Real passion for guest service The ability to control costs purchasing via a tightly controlled budget Experience in a similar environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3632679

Sous Chef Contract Type - Permanent 40 hours per week Employment Type - Full Time The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place. The Role This role supports the Head Chef in running the kitchen and you will be helping to manage the team, delegate and organise tasks and duties. You will also ensure all health and safety rules are followed, and coach the Chef de Partie's on cooking techniques, dish presentation and allergens. You will cook alongside the team, creating a variety of dishes and work across all areas of the kitchen, including banqueting, Afternoon Tea, breakfast, lunch and dinner service. What we look for Previous experience within a high volume kitchen preferably in a leadership role. Has a real drive to grow career in the hospitality industry. Demonstrates passion for excellence. Empathetic and able to build relationships. An open personality who is relaxed and natural in their interactions. Has excellent communication skills and leadership potential. Accurate with good attention to detail. Can demonstrate commercial awareness within the context of their role and has previous experience within a similar environment. What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3632861

Safety & Security Team Member - Nights Contract Type - Permanent 44 hours per week Employment Type - Full Time The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Thistle Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience. The Role Are you a security professional who can take responsibility for the safety and security of our property, team members and guests and build valuable stakeholder relationships while always maintaining a clear focus on delivering exceptional customer service? Carrying out floor walks, investigating, documenting and dealing with any queries or incidents, your calm and professional manner will help ensure the very best of guest experiences.- What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3632912

Guest Services & Concierge Team Member Contract Type - Permanent Flexible hours per week Employment Type - Flexible The Clermont Victoria is a very popular city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel. The Role Doorman Are you the "go to" person for the latest things to do in London? With a passion for creating memorable moments and show casing our great City, you will be part of a small but perfectly formed team helping our guests to get the most from their visit. Helping with directions, theatre bookings, delivering luggage, booking restaurants or delivering guest amenities - every day is different, and no two guests are the same! The "Face" of the Hotel, you will be the person our guests love to talk about, and the reason they want to return. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3633539

F&B Team Member Contract Type - Permanent Flexible hours per week Employment Type - Flexible The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Thistle Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience. The Role In this role, you are the face of Food & Beverage! Providing a warm welcome, taking orders, delivering food and drink, as well as setting up and clearing down the restaurant will form part of your normal duties, however the greatest and most important task is helping our guests and customers have an amazing time! From recommending dishes and drinks, to knowing where to catch a taxi, or the best theatre shows - you are not just waiting staff, you are a local legend! What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3633499

Restaurant & Bar General Manager - SOUND London Permanent 39 hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role Think of your favourite place to eat... Nice warm glow? Fond memories? That is how we want our guests and customers to feel about your Restaurant! With bags of energy and passion, you are adaptable, a bold decision maker and are great at making work a place your team want to be. As you would expect, you will be responsible for managing all operational aspects, including revenue, stock, recruitment, rota - but more than this, you will create a place our guests love to talk about and return to. What we look for Creative and inspiring leadership A desire to impress and give attention to the smallest details A passion for guest service Excellent communication Analytical skills Clear focus on quality Awareness of high standards What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3633699

M&E Operations Manager Permanent 39 hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role With some amazing meeting spaces, the set ups you can achieve for your clients is only limited to their imagination! As Meetings & Event Operations Manager, you help to create events that stay with our guests long after they have left. Overseeing a team who are just as dedicated, you will plan for and run events, be a natural problem solver, team player and client host - not to mention an excellent communicator, super organised and a stickler for detail! As you would expect, running the department includes all operational, customer service, supplier and team management duties - but more than that, we want you and your team to be the reason our guests and clients recommend us and return. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Previous experience in a fast paced service environment Marketing & Social media knowledge Must be available to work evenings and weekends Passionate about our brand Able to work under pressure and react quickly to resolve issues Able to multitask and be flexible at all times Highly punctual You will need to be a resident in the UK and have the right to work. What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3633701

Commis Chef Contract Type - Permanent 40 hours per week Employment Type - Full Time The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place. The Role In this role, a little kitchen experience would be an advantage but we will provide training. Day to day duties will include basic food preparation - chopping vegetables, preparing the ingredients for the chefs to use, date labelling food stuffs and checking they are stored correctly. You may be involved in preparing staff meals, assisting in volume cooking for banqueting events and plating dishes ready to be served! Looking to grow? We have apprenticeship training courses available - which will help you develop your skills and knowledge. What we look for Assist the kitchen’s senior staff Helping to ensure that operations run smoothly Handle the preparation of meal ingredients, including washing, peeling, cutting, and seasoning food items Oversee the reception of deliveries, organize stock, and are responsible for stock rotation to ensure fresh ingredients are always available Keep their workstations and the kitchen area clean, adhering to health and safety regulations Although not always required, having a culinary degree or relevant certification can be advantageous The ability to organise and multitask effectively is crucial, given the fast-paced nature of kitchen operations As the role often involves long hours and can be physically demanding, it’s essential for the candidate to be hardworking and passionate about their work A Commis Chef must operate efficiently as part of a team, cooperating with various kitchen staff Good communication skills are essential to effectively understand instructions and collaborate with the team What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Advert Reference: 3633437

Waiting Staff Contract Type - Permanent Flexible hours per week Employment Type - Flexible The Clermont Victoria is a very popular city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel. The Role We are looking for enthusiastic people with a passion for great service to join our Food and Beverage team. As a Food and Beverage Team Member you will ensure that each and every guest that eats or drinks in our restaurants and bars has an exceptional experience. You will of course be serving food and drinks, taking orders and clearing tables, but more than that, you will be empowered to get to know your guests and ensure that you take the necessary steps to personalise their stays and build loyalty. A genuine passion for delivering quality service is essential to be successful in this role and attention to detail will be crucial to ensure every guest leaves feeling satisfied. There will be an element of multiskilling within your role and you may be asked to work across other departments on occasion, however we believe this allows our team members the opportunity to adapt and develop within the hotel. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredit Advert Reference: 3634503

Front of House Team Member - Nights Permanent Flexible hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634966

Front of House Team Leader - Days Permanent 39 hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role Working with a team of Receptionists, you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Sharing knowledge will be important to you - and you will enjoy coaching your team members and being part of a team that loves what they do. What we look for Previous experience in a customer facing role Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634971

Front of House Team Leader - Nights Permanent 39 hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role Working with a team of Receptionists, you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Sharing knowledge will be important to you - and you will enjoy coaching your team members and being part of a team that loves what they do. What we look for Previous experience in a customer facing role Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634980

Guest Services Executive Contract Type - Permanent 39 hours per week Employment Type - Full Time The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Thistle Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience. The Role Are you the “go to” person for the latest things to do in London? With a passion for creating memorable moments and show casing our great City, you will be part of a small but perfectly formed team helping our guests to get the most from their visit. Helping with directions, theatre bookings, delivering luggage, booking restaurants or delivering guest amenities -" every day is different, and no two guests are the same! A key part of the Hotel, you will speak to all departments making sure that we create the very best guest experiences through every part of their stay. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634851

Front Office Manager Contract Type - Permanent 39 hours per week Employment Type - Full Time The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Thistle Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience. The Role Are you a manager who puts guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Front Office team and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Front Office Manager you will need to show excellent leadership skills and a track record of delivering results through your people. You will be responsible for Reception, Guest Relations and Nights, but you will need to work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a first class guest experience and will be happy to take the lead in training and developing your team. You should also be driving sales, working to budgets and dealing with challenging guest issues. What we look for Creative and inspiring leadership Attention to the smallest details A passion for guest service Excellent communication Analytical skills Knowledge of Opera would be advantageous What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634847

Barista Contract Type - Permanent 0 hours per week Employment Type - Flexible The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Thistle Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience. The Role Love coffee and working as part of a dedicated team? Want to be the reason someone smiles because you remembered their name and regular order? If you know your latte from your flat white, have a little coffee making experience and want to work in some amazing central London locations, we might just have the place you are looking for! What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634411

General Manager - VU Bar & Kitchen Contract Type - Permanent 39 hours per week Employment Type - Full Time Do you love new concept launches? We are excited to announce the opening of our brand-new Kitchen & Bar, VU at The Tower, located in the upper floor of Tower Hotel, perfectly situated with breathtaking views of the iconic Tower Bridge, which is a 4 star deluxe Hotel overlooking the Thames, close to World Heritage Sites. The hotel has 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks. VU at The Tower is where the art of mixology meets exceptional culinary experiences. Our bar is a haven for cocktail enthusiasts, offering a diverse range of handcrafted drinks and a carefully curated menu of delicious food pairings. We're looking for a passionate and experienced Bar Manager to join our team and lead our bar to success. The Role As the VU General Manager, you will be the driving force behind our bar's operations, ensuring that our guests enjoy an unforgettable experience. You will lead a team of mixologists, oversee inventory and cost controls, and craft a menu that celebrates both classic and innovative cocktails, while working in partnership with the hotel management team and F&B departments. Your expertise in mixology, coupled with your leadership skills, will be key in making Vu Bar a must-visit destination. What we look for Extensive wet-led experience with a particular focus on high end concepts and service Extensive cocktail knowledge with the ability to create & cost bespoke cocktail menus and coach/mentor experienced mixologists Ability to meet sales and profitability targets Extensive experience in H&S, FSA requirements, Allergy Laws and Hygiene ratings Ability to lead and motivate a team effectively, with strong skills in team building Premises alcohol licence is highly desirable to have Strong leadership and interpersonal skills Excellent verbal and written communication skills, fluency in English Demonstrates strong problem-solving skills through ability to diagnose and develop recommended solutions What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Advert Reference: 3633471

Doorperson Contract Type - Permanent Flexible hours per week Employment Type - Flexible The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place. The Role Are you the “go to” person for the latest things to do in London? With a passion for creating memorable moments and show casing our great City, you will be part of a small but perfectly formed team helping our guests to get the most from their visit. Helping with directions, theatre bookings, delivering luggage, booking restaurants or delivering guest amenities – every day is different, and no two guests are the same! The “Face” of the Hotel, you will be the person our guests love to talk about, and the reason they want to return. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress. Comfortable in a front line role facing the public. Empathetic and able to build relationships. An open personality who is relaxed and natural in their interactions. Accurate with good attention to detail. Demonstrable desire to pursue a hospitality career. Able to work effectively as part of a team. Previous experience in a fast paced service environment. What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3634936

Waiting Staff - Meetings & Events Permanent Flexible hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role In this role, you are the face of Meetings & Events! Providing a warm welcome, helping with queries, delivering food and drink, as well as setting up and clearing down the our suite of meeting rooms will form part of your normal duties, however the greatest and most important task is helping our guests and customers have an amazing time! From recommending after meeting drinks, to knowing where to catch a taxi, or the best theatre shows - you are not just waiting staff, you are a local legend! What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3635704

Kitchen Porter Contract Type - Permanent Flexible hours per week Employment Type - Full Time The Thistle Trafalgar Square Hotel is located on a quiet side street right in the heart of London's West End. All 108 bedrooms at this four-star hotel have been recently refurbished and offer a great standard of comfort and style. In addition, the Royal Trafalgar has a ground floor restaurant which also benefits from a terrace so you can experience al fresco dining in the centre of London. The Role This is a key role that supports all of the kitchen brigade! You may be keeping all areas clean and tidy, washing dishes, mopping floors, stacking and upacking dishwashers, recycling and looking after the basic health & safety needs of the kitchen area. You may also help with very basic food preparation and storage. What we look for Guest centric Positive approach Strong Communication and influencing skills Attention to Detail Ability to work unsupervised Sound judgement and decision making Adaptable, responds to change positively What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more! Advert Reference: 3635695

Receptionist - Days Contract Type - Permanent Flexible hours per week Employment Type - Flexible Thistle Park Lane_previously known as Great Cumberland Place situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure. The Role As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts. What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you? Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition Advert Reference: 3635367