Hospitality apprenticeships

Bartender Test Role

London

15.00

Full Time

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Hospitality Apprentice

Job Ref: 12013

Branch: Apex City Quay Hotel & Spa

Location: Apex City Quay Hotel and Spa , Dundee

Salary/Benefits: £12.35 per hour

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 29/04/2025

Closing date: 19/06/2025

This is a unique and exciting opportunity to join Apex Hotels in Dundee on our Hospitality Apprentice Programme.

We are looking to nurture and develop the next generation of leaders within Apex Hotels. The Apprenticeship in Hospitality Scotland is an award-winning programme that was developed to offer an alternative to university. AHS is designed to support you in the start of a lifelong career in hospitality, an extremely rewarding industry.

This great opportunity offers you the chance to complete the Hospitality Services apprenticeship over two years, gaining the SCQF Level 5 qualification, all whilst working full time with Apex Hotels, developing your operational and supervisory skills. You’ll rotate between the key operational departments: housekeeping, kitchen, front office, and restaurant & bar, spending 6 months in each department. You’ll then select the department you wish to develop your career in following your completion of the two-year apprenticeship. There is also the opportunity to progress into the supervisory programme in your 3^rd year.

A series of masterclasses will be delivered throughout the programme offering you the opportunity to devlop your skills whilst getting together with other AHS apprentices to discuss your experience and share your learning. Each year we offer learning journey experiences, which are designed to showcase what a career in hospitality has to offer and what paths and opportunities can be available to you. These experiences change each year and often involve travel within the UK or abroad. It is these masterclasses and learning journey experiences that make this AHS apprenticeship so unique.

This is a fantastic opportunity to join our warm and welcoming team, where you will have fun, meet many new people, make friends, and enjoy your work. Hospitality is such a thriving industry that could take your career in endless directions!

We’d love for you to join our Apex family and work over the summer months so you can get to know us, then begin your apprenticeship in September.

Specific Tasks

Participating in ongoing training & development in each of the 4 departments to support your personal and professional skills progression.

Within the food and beverage department you will serve guests, take food and drinks orders, and manage guest queries with excellent customer service. You will gain knowledge of our menus and food and alcohol standards whilst working across bar, restaurant, conference, and room service facilities.

Within the kitchen you will assist the Chef de Partie in the running of the section and with the preparation and service of food. Ensuring health and hygiene regulations are followed whilst learning the required standards of food service

Within front office you will greet our guest upon arrival and learn the guest check in/out procedure. You will offer local advice and information regarding the local area as well as offering an excellent overall knowledge of all hotel facilities. Create amazing first impressions and customer service.

Within housekeeping you will ensure that all guest rooms look well-presented by performing various cleaning duties including cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting, engaging with guests and taking pride in your work

Anticipate guests’ needs whenever possible in every department to exceed expectations.

Demonstrate behaviours reflective of Apex Family Values of Passion, Trust, Friendliness and Teamwork.

Reporting Structure

You will report to the relevant Head of Department during each rotation

You will receive support from a Workplace Mentor

Personal Characteristics and Competencies:

You will have a passion for the hospitality industry with a desire to progress your career

You will have good communication and IT skills relevant to the role and be ambitious to develop these skills.

You will bring your personality to work to ensure exceptional guest service

You will have excellent customer care skills to deal with guest concerns in a calm and positive manner

You will demonstrate commitment to the apprenticeship along with full time work

You must be aged 17-24 to be eligible for this programme

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as an AHS Apprentice. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the team, as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

29 days holiday

Access to an external Employee Assistance Programme

Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date

Inhouse company interactive employee communication APP

Entry to our state-of-the-art gym and pools

Healthy meals to enjoy while you’re working

Training and development from day one

Employee events and celebrations

£200 referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive ……

Contributions to a pension scheme

Life Assurance cover

Access to our employee of the quarter and annual recognition schemes

Long service recognition

50% discount in our restaurants

Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two

Cycle to Work Scheme

Discounted room rates for employees, friends, and family

Spa discount

We encourage you to bring your true self to work – we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If you are interested, click apply. We look forward to hearing from you!

About the Apex City Quay Hotel and Spa

The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It’s a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops.

The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.

Dundee

£12.35 per hour

Full Time

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Front of House Team Member – Switchboard

Front of House Team Member – Switchboard Permanent Flexible hours per week The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! The Role The Switchboard Operator serves as the first point of contact for all internal and external communications within the hotel. This role is responsible for efficiently managing a high volume of incoming calls, routing them to the appropriate departments or individuals, and ensuring smooth communication across the organization. The ideal candidate will possess excellent communication skills, remain calm under pressure, and provide exceptional customer service. The position is full time and requires working in a fast-paced environment with regular interaction with guests and staff as well as availability to work varying shifts, including evenings, weekends, and holidays, as required by the hotel’s operational needs. What we look for Answer incoming calls in a professional and timely manner. Route calls to the appropriate departments or personnel, ensuring that each call is handled promptly and correctly Provide guests with information regarding hotel services, amenities, room availability, and any special requests Maintain clear and efficient communication with all hotel departments (front desk, housekeeping, maintenance, etc.) to ensure the smooth operation of the hotel Take accurate messages for guests and hotel staff, ensuring that messages are delivered promptly and with the appropriate level of confidentiality. Ensure all messages are clear and professional Address and resolve basic telecommunication issues (e.g., faulty connections, poor sound quality) or escalate them to technical support if necessary Provide outstanding service to guests, answering questions, resolving concerns, and making recommendations for services within the hotel Assist with administrative tasks as assigned, including filing, organizing, or other support functions related to guest services and operations Previous experience in a switchboard operator or telephone-based customer service role, preferably but no mandatory in a hotel or large facility environment Excellent verbal and written communication skills Ability to convey information clearly and courteously, especially in stressful situations Strong dedication to providing outstanding guest service and ability to maintain a professional demeanor at all times Familiarity with multi-line phone systems, switchboard equipment, and other communication tools and ability to troubleshoot basic issues Excellent multitasking and organizational skills to manage a high volume of calls and guest requests efficiently Ability to take accurate messages, Advert Reference: 3674116

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Full Time

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Front of House Assistant

Front of House Assistant £13.79 per hour London At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Front of House Assistant at UCL Marshgate Refectory. Location: University College London Rate of pay: £13.79 per hour Working pattern: Casual Hours To prepare service counters as required for service in line with CH&CO standards and to ensure the availability of product during all service periods To ensure that service counters and dining areas display appropriate merchandising under the guidance of the General Manager/ Chef Manager and ensure that all products are correctly priced, labelled and in date. Serve all food to the highest standard and in line with the CH&CO style using the correct tools and presentation techniques Assist in the preparation of tables and to ensure all cutlery and glassware is polished. To assist with any food preparation in kitchen to the CH&CO standard as required. What’s in it for you? Working with Gather & Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits and development opportunities to keep you content. Great operational training and development Personal Development and Training opportunities – We are passionate about our team growing with us. Life assurance scheme Pension scheme Private medical Eye care A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance Family friendly support Regular social events and communication with our leaders A holiday purchase scheme Season ticket loans Volunteering days Professional subscriptions Recognition schemes and people awards Long service awards Access to some great high street discount vouchers Cycle to work scheme Whilst working on the UCL contract there are also these additional benefits: 41 days paid leave (27 days annual leave + 8 bank holidays + 6 university closure days) 16% employers pension contribution Enhanced family friendly policies including maternity, paternity and adoption

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Painter and Decorator Roles Available

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Public Area Cleaner

A fantastic opportunity for a Public & Spa Area Cleaner to join us at Kimpton Charlotte Square on a Full- Time contract, on a Monday to Friday basis from 11:00 – 19:30! You will earn £12.60 per hour, equal to £26,208.00 salary, plus a £200 monthly bonus based on performance! At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!! Check out our Instagram page @kimptoncharlottesquare Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all! Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Our passion is YOU…come as you are! Here, you will have space to: · Be yourself – bringing the real you to work, with your unique personality we want you to be who you are! · Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right! · Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day! As a Public Area Cleaner, you play a vital part in delivering a superior guest experience by looking after spa changing areas during the day, and various other public areas such as washrooms, meeting & event spaces, etc. To succeed as a Public Area Cleaner, you will need: · To be passionate about delivering great service · Previous experience in Hotel Cleaning, as room attendant or public areas cleaner · Experience with handling guests queries and complaints · To be willing to learn new things and work as part of a wide hotel team Our Public Area Cleaners enjoy a range of benefits including: · Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities ! · Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice · Taxi subsidy for shifts starting/ending between 23:00-06:00. · Meals whilst on duty · 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) · We provide every colleague company sick pay and life insurance · Amazing discounts for our hotels and restaurants around the world · Discounts from over 15,000 stores – all the way from retail to cinema · Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme! If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality , apply today to join us as a Public Area Cleaner ! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Edinburgh

Full Time

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Reception Team Leader

Unspecified

Up to £37,900

Full Time

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Commis Chef

Unspecified

Unknown

Full Time

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Caterlink – Catering Assistant

Unspecified

£12.21

Full Time

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Team Member

Unspecified

Unknown

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Food Service Manager

Barnsley

£24500 per annum

Full Time

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Bar Manager – Mixologist

Unspecified

£17.00

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HR Graduate Programme 2025

Birmingham

Competitive Salary + Excellent Benefits

Full Time

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Assistant Manager – Pho – Spitalfields

E1 6AG

Up to £42000.00 per annum OTE

Full Time

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MICE Sales Executive

An exciting opportunity has become available to be part of our dynamic and driven MICE (Meeting, Incentive, Conference and Events) Sales team as MICE Sales Executive in our growing England team. Based from London, travel to other Apex branches, together with client and agent offices both nationally and internationally may be required.

THE ROLE

As the MICE Sales Executive, England, you will account manage regionally assigned MICE Agents, Partnerships and Clients, striving to ensure that MICE sales targets are exceeded, whilst product and service standards are consistently achieved. This is a proactive Sales role assisting with the management of both existing MICE business, whilst seeking out and cultivating new business opportunities and expanding into new markets. Responsibilities include:

Account Management of assigned MICE partners, including ad-hoc leisure group agents assigned, non negotiated corporate bookers for Apex portfolio of hotels with a total sales approach, seeking out new opportunities to maximise profit

To spearhead regionally, the creation of a social events focus within the sales department, including researching, development and materialisation of a profitable and successful diary of public ticketed events

Proactively target non negotiated corporate and individual social events to drive hotel Food & Beverage revenues

Accountable for delivery of all personal KPI’s and targets set and striving for the overachievement of England MICE revenue budgets, whilst seeking out crossing selling opportunities for our negotiated corporate and MICE Scotland sales colleagues

Creation and fulfilment of comprehensive Account Development plans for key accounts/partners together with MICE direct and indirect bookers

Identify and Manage MICE opportunities for Apex Hotels with local and national commercial partnerships

Attend tradeshows and assist Commercial and Events & Groups with the management of platforms and enquiries of Apex Hotels as a Wedding and Celebratory venue

Maintaining up-to-date activity reports advising of new business and ongoing pipeline enquiries

Working with the MICE Sales Manager, England responsible for raising local awareness of Apex Hotels as a leading M&E provider with both direct and indirect English based clients

Attend relevant Networking Events to build local connections and represent Apex Hotels

Assist MICE Sales Manager, England and Group MICE Sales Director with the creation and fulfilment of annual MICE Sales and Marketing plan, including contingency planning

Supporting the MICE Sales Manager, England by liaising and working closely with the English Groups and Events Managers and their respective teams, together with the Revenue and wider Sales Team proactively.

Along with MICE Sales Manager, England, assisting on a daily basis the Groups and Events teams with the conversion of key MICE enquiries

Gain a full understanding of the MICE marketplace/key drivers, analyse and report on market information

Conduct sales research and sales activity via telesales, site/hotel show rounds, entertaining clients, attending relevant trade shows, client evenings and fam trips to build relationships and grow market share

Assist with organizing and attending fam trips and other client evenings

Attend relevant and appropriate MICE events and trade show & ensure follow up is done post event

REQUIREMENTS

You will be a true people person, dedicated to the development and growth of our people and our culture. You will naturally create, develop and sustain high trust relationships with all stakeholders.

You will also:

Be a constant and curious learner and demonstrate consideration for the needs of others alongside the needs of the business;

Be an effective communicator who influences through a range of media: face-to-face, e-mail, virtual, phone and social media platforms

Act with integrity and demonstrate organisational values in the way you interact with others

Have personal resilience to manage competing priorities and take a flexible approach towards your role

Be confident in delivering and facilitating engaging learning activities;

Have a collaborative and win-win approach

Be flexible to travel

THE COMPANY

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee communication APP

Entry to our state-of-the-art gym and pools

Healthy meals to enjoy while you’re working.

Access to an external Employee Assistance Programme

Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.

£200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive

Access to our discounts and wellbeing platform Treat Yourself Here , unlocking savings and experiences for you and your family.

Involvement in our employee of the quarter and annual recognition schemes

Long service recognition

Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two

50% discount in our restaurants

Cycle to Work Scheme

Discounted room rates for employees, friends, and family

Spa treatments and product discounts

Critical Illness & Life Assurance cover

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

London (Central)

Competitive Salary and excellent company Benefits and perks

Full Time

Apply

Pastry Sous Chef

Inspired by the great boulevard cafés of Paris, Colbert is an informal neighbourhood restaurant on Sloane Square. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Why work with us as a Pastry Sous Chef? Enjoy a generous discount across our restaurants on food and drinks. Rewarding Excellence – a team-led incentive, earning up to £100 in high street vouchers. Enhanced Maternity and Paternity leave to support working families. Group-wide access to mental health counselling, legal and financial advice. Advance access to earned wages via Wagestream. A unique and varied training calendar including supplier trips, masterclasses and visits. Visit our career page for a detailed list of our benefits https://thewolseleyhospitalitygroup.com/careers/ We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of Pastry Sous Chef is to provide key operational contribution to the management team while ensuring that excellent quality and superb product quality are guaranteed all the time. Service excellence. Oversee the pastry section day-to-day operations: Ensure the highest standards of quality and presentation of our classic European patisserie. Cook and contribute towards seasonal menu changes and weekly specials. Inspire a culture of hospitality, collaborating with the team of pastry chefs to meet guests’ expectations. People focus. Lead and inspire a diverse team: Foster genuine connections and collaboration across all departments. Develop the team to enhance skillset and capabilities. Identify, recruit and train new talent. Sense of responsibility and ownership. Be accountable for daily targets, ordering, stock and cost control. Ensure adherence to all FS and HS legislation. Guarantee quality and freshness of the ingredients. As Pastry Sous Chef, you’ll bring: Experience at a senior pastry chef level within a similar busy kitchen. Excellent interpersonal abilities and abilities to communicate effectively in the spirit of company values. A solid financial acumen. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer’s in Marylebone, Soutine in St John’s Wood, Bellanger in Islington, Manzi’s  in Soho and The Wolseley City in Monument.

London

£20.41 – £20.96 per hour

Full Time

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Waiting Staff

Waiting Staff – Part Time Here at Prezzo, we celebrate the joy of Italian dining; this starts in the kitchen and ends with the service. Every customer should leave wanting to return. That’s why we’re looking for enthusiastic Waiting Staff to join us at Prezzo to help us create magical experiences for our guests, no matter the occasion. (Previous experience is desirable but not essential) THE ROLE Providing a quick, friendly, and professional service always. Be comfortable in a fast-paced environment. Have a strong #OneTeam (one of core values!) work ethic and drive to help others. Ensure orders are taken promptly and queries dealt with. Share your knowledge and recommendations of the menu to our guests. Our ‘Deal’; What’s in it for you? Take your birthday off on us! (Christmas & Boxing Day off too) Be part of ‘Grow’, Our internal development programme. We will give you a career to be proud of. Free company uniforms. Free food on shift. Bring up to 11 friends or family members and get 50% off your total bill. Cash in by referring new employees using our ‘More People Like You’ scheme. ‘Wagestream’; Release your wages flexibly throughout the month! Dedicated wellbeing & mental health support and access GP services. Welcoming, fun & culturally diverse working environment. Where is our Restaurant? Located in the heart of the popular Victorian seaside town of Southport, within easy reach of the beach and pier and close to local shops and bars. Set out over two floors of an impressive period building and former bank, Prezzo Southport retains many of its original features. Light from the large picture windows compliments the fresh, contemporary decor, and in the evening soft lighting gives the restaurant a relaxed and intimate feel. Our Values: One Team … working together, with a common purpose, to achieve our goals. Genuine Connection … building genuine relationships, where nothing is too much trouble. Drive to Succeed … being bold enough to do the right thing, even when it’s hard, to help improve and grow. Pride… making memorable moments by caring about everything we do, so everyone leaves wanting to return. Our Awards We’re proud to be an award-winning hospitality employer, having been awarded: ‘Excellence in HR Technology’ at the HR in Hospitality Awards ‘Best use of Benefits Technology’ at the Employee Benefits Awards ‘Fair Employment’ at the Youth Friendly Employer Awards ‘Environmental Best Practice’ at the International Green Apple Awards ‘Best Pizza Restaurant – Chain’ at the PAPA Industry Awards We have also been nominated for: ‘Best Mental Health Strategy’ at the Employee Benefits Awards ‘Recycling excellence’ and ‘Partnership excellence’ at the National Recycling Forum We also have a big focus on mental health and wellbeing, and we’re proud to have been accredited with the Foundation Level ‘London Health Workplace Award’. Apply Now! At Prezzo we want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from under-represented groups and welcome applications from individuals, regardless of their background. Prezzo joined the Sustainable Restaurant Association (SRA) in 2011.

Southport

£9.00 – £10.52 per hour plus tronc

Part Time

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Unspecified

£13.00

Full Time

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Enniskillen

To be confirmed

Full Time

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Northern Ireland

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